Due to the sheer scale of this comment community, we are not able to give each post the same level of attention, but we have preserved this area in the interests of open debate. Or contact us to check you've been billed for the right meter. This is Money's tools can help you out. You can avoid estimated bills by asking us to fit a smart meter in your business. Uswitch is calling for market regulator Ofgem and suppliers to dramatically reduce billing errors, reimburse customers within a month, and issue bills that are easier to understand as one in five who do not read their bills say it is because they are too complicated. Why not be the first to send us your thoughts, Maserati's back! See a full list of your bills to date, plus download or print a copy for you to keep. But the couple are understandably angry about their experience and British Gas's incompetence. The couple received no bill - but the disconnection notices kept coming. If you click on them we may earn a small commission. The cost of billing errors may be even higher than the total of £102 million, since over a quarter of consumers admit they either read their energy bills not properly or not at all. alerts, Paying my What should I do? Payling said: "They either thought they were on a loser or it wasn't worth turning up to court. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online using The crew are scheduled to conduct 14 days of technical trials off the coast of North Wales before the the shipyard formally hands it over to the Natural Environment Research Council (NERC) and the British Antarctic Survey (BAS) crew for intensive training at Holyhead Port. 's energy firm customer satisfaction survey, Independent Press Standards Organisation (IPSO). The hallway of the Halloween house of Conor Pilkington (centre), 23, from Gateshead, Tyne and Wear, who has gone all out this year with his Halloween display. Start your Independent Premium subscription today. Stick with it and if you are right you may just be able to prove that there's nothing a bully hates more than being bullied. You can also choose to be emailed when someone replies to your comment. You can view the last 12 months of bills and account transactions through your online account. Fresh nationwide lockdown restrictions in England appear to be on the cards soon as the British government targeted more areas Friday in an attempt to suppress a sharp spike in new coronavirus infections, A model presents a creation during the Bora Aksu catwalk show at London Fashion Week 2020, World kickboxing champion Carl Thomas during his attempt to run a marathon while pulling a plane at Elvington Airfield near York. Debit, Direct Debit Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. If your bill isn't an estimate then it will include the meter reading we used to work out your bill. If you have a billing query, or you think your bill is incorrect, see below for some of the possible reasons and what to do in each case. or debate this issue live on our message boards. A man called round a few weeks ago to … Although the case was settled out of court and the utility did not admit any liability, which means that no legal precedent has been set, its decision to make him an “ex-gratia” payment as a goodwill gesture is likely to encourage other disgruntled consumers to follow suit. Some links in this article may be affiliate links. Go to our British Gas residential website. "This included making sure that its customer service processes were adequate, and that it had allocated enough staff to deal with complaints.". instead of providing meter readings to their supplier regularly throughout the year. Then they suddenly stopped receiving bills. Cut the cost of: A spokeswoman for British Gas admitted it had made a series of administrative errors on the couple's account, which led to bills being issued to the wrong address. bills, Set up a "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Create a commenting name to join the debate, There are no Independent Premium comments yet - be the first to add your thoughts, There are no comments yet - be the first to add your thoughts. your new premises, Switching to British Gas The 7 deadly sins of the CX transformation journey, How to use AI to anticipate, advise and improve experiences, AI in the contact centre: pitfalls to avoid. electricity connections, £500 to invest Want to bookmark your favourite articles and stories to read or reference later? Our journalists strive for accuracy but on occasion we make mistakes. mass rally against vaccination and government restrictions designed to fight the spread of the novel coronavirus, including the wearing of masks and taking tests for the virus, Flowers are laid down outside the custody centre where a police officer was shot dead in Croydon, south London, A member of the Jewish community inspects an Lulav, which makes up one of the 'Four Species', or Arba Minim in Hebrew, before purchasing in London, England. using your online account. to new premises? moving business premises, Micro This can lead to customers underpaying — or even overpaying — to their energy supplier 'Instead, we just got threatening letters. British Gas again; British Gas household share plummets; British Gas fined £5,000; And from the blog (don't forget to read the comments) BLOG: British Gas - institutionally moronic BLOG: My British Gas nightmare: customer services hell BLOG: Would British Gas make you leave the country? *. your online account. British Gas Billing Mistakes Watchdog Live meets people who have been chased by British Gas for bills they do not owe- in fact, many of them have never even been British Gas customers. Are you sure you want to delete this comment? I'm elated. business. you're moving business premises, National Grid - electricity emergencies and conditioning, Commercial The RRS Sir David Attenborough, the UK's most advanced polar research ship, passes The Royal Liver Building after leaving Cammell Laird shipyard, Birkenhead, Merseyside. bill, Help to pay energy or service From mortgages, to stamp duty and house prices, your questions answered, House prices rise as the economy sinks: Average home climbs £1,700 in just a month as annual growth hits 5.8% - the highest rate in six years, 'Extend the stamp duty holiday': Property market could 'fall off a cliff' next spring as buyers who fail to complete before deadline ditch deals, Could buying a static caravan in Britain be a wise investment? The scandal of bungled billing by gas and electricity suppliers, which Financial Mail has campaigned on for more than a year, means countless consumers do not know whether they are paying too much or too little, regardless of the price. We take a look at a new development in the New Forest and the costs involved, Should you skip showering once a week and only boil your kettle once a day? No comments have so far been submitted. That helps us fund This Is Money, and keep it free to use. reading my bill, How to read New research highlights sea change in CX approach. energy. 'All Mr and Mrs Mills wanted to do was to pay their dues. by Direct Debit, Centrica Business "Households are already feeling the pinch from recent energy price rises, and having to chase for an average of 35 days to get their money back simply adds insult to injury.". Six tips to save money on your water bills examined - and how to really cut costs. The organisation is displaying the portrait as part of a plan to feature works of overlooked black figures connected with its sites, Two swimmers run into the sea as the sun rises over Boscombe beach in Dorset, Veteran fundraiser Lloyd Scott, who is attempting to climb the Three Peaks whilst wearing a deep sea diving suit, is followed by members of his support team during his challenge on Ben Nevis in Scotland, Liverpool players look dejected after their Premier League match against Aston Villa ended 7-2 at Villa Park stadium in Birmingham, People on a Northern Line train in London, after the 10pm curfew pubs and restaurants are subject to in order to combat the rise in coronavirus cases in England, England's Charlotte Banfield takes part in a practice session ahead of the 2020 Korev Lager English Adaptive Surfing Open at The Wave in Bristol which takes place tomorrow, A worker spray cleans the Beatles statue in Liverpool, An actor dressed as pantomime dame waves a flag at the entrance of a theatre before marching on Parliament to demand more support for the theatre sector amid the COVID-19 pandemic, in London, Prime Minister Boris Johnson reacts whilst talking with students during his visit to Exeter College in southwest England, A student gestures at the window of the Birley Halls student accommodation, for students at Manchester Metropolitan University, as many students live in a temporary lock-down in a bid to reduce the spread of the novel coronavirus Covid-19 on the campus.

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