A large debt of gratitude to all the staff, including Kenny Ho; concierge (sorry I missed your name - young man with spectacles) and Ken Khan the floor supervisor. High Tea by Cordis can also be served in gluten and dairy-free versions.

Dear MartinBorrill,Thank you for your review and such wonderful words of praise for the Team here at Cordis!I am so glad that we were able to make your stay in Hong Kong such a memorable one- why wait a whole year to experience Tai Chi by the pool- Hope to welcome you back again soon!Regards,Jill BrahimiHotel Manager. However, it was the service that really stood out, making it feel like a much longer break than it actually was! They also have a strict one bill policy so it is left up to the organiser to collect monies from guests and pay themselves, a fact I found pretty antiquated and laborious as the customer bringing in several hundred dollars of custom. We are sorry to hear we did not clearly communicate with you in regards to our valet parking pricing, or alternative parking options. Can't wait to stay here again. Every element had something wrong with it. The cucumber sandwich with, lemon verbena mayonnaise, the ham sandwich.

We are disappointed to hear that you did not enjoy the immediate surroundings of the hotel. At first glance, the finger sandwiches on the middle tier of the stand lacked a little in presentation compared to the rest of the treats, but they nevertheless tasted very good.
The Club Lounge understated what you received when booking a room on the 9th or 10th floors. This was a lovely gesture. Stayed for a few days at Cordis HONG Kong, my favourite hotel in Hong Kong. This is part of our ongoing commitment to providing a 5 star and contemporary product for our valued guests. Meals were great at 8 restaurant. We are devoted to giving each guest a memorable experience, so it is great to hear yours was extra special. Our waitress was so lovely and informative. The food and dining experience was very good. Always enjoy the club Lounge and the services is always good. But thanks to a live performance from a harpist (! Looking forward to our next stay at Cordis. We had a lovely elegant time with a children’s high tea as well as a special option for our gluten free friend. CordisAuckland, Club Manager at Cordis, Auckland by Langham Hospitality Group, responded to this review, CordisAuckland, Front Office Manager at Cordis, Auckland by Langham Hospitality Group, responded to this review, CordisAuckland, Events Sales & Planning Executive at Cordis, Auckland by Langham Hospitality Group, responded to this review, Continue your visit to www.tripadvisor.com, Cordis, Auckland by Langham Hospitality Group Features, Cordis, Auckland by Langham Hospitality Group. Thank you so much for your warm words of support.

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